Account Coordinator

Guardian Australia is part of Guardian News & Media (GNM), publisher of theguardian.com. As a leading global media organisation, we are renowned for our pioneering independent journalism and our award-winning digital products.

We are seeking an Account Coordinator to support the NSW sales team in delivering Direct Display, Programmatic, Audio and Paid Content campaigns across Guardian Australia. This is an exciting junior level position for a dynamic and enthusiastic individual looking to play a significant part in a rapidly growing and high performing advertising sales team and work with one of the world's leading news publishers.

In this role, you will…

  • Support the NSW account managers and directors in their day to day workload in dealing with agencies and clients.
  • Assist the sales team in both pre-sales and post-sales support for clients advertising on the Guardian's display, branded content, podcast, eDM and print products.
  • Pre-sales support includes supporting brief responses, creating brand-aligned pitch decks and media schedules, and forecasting ad inventory in Google Ad Manager (GAM), with support from Account Manager / Account Director.
  • Post-sales support includes entering bookings into our sales system, managing creative deadlines and communication with clients, coordinating creative delivery and ensuring campaigns go live on time and to client satisfaction.
  • Input and reporting of sales activity using Google Ad Manager and Salesforce (training provided) and providing reports to clients.
  • Assist the sales team in delivery of campaigns which includes, responding to incoming enquiries, overseeing the handover of ad creatives on time, taking proof of placement (PoP) screenshots, and compiling fortnightly and end-of-campaign reports.
  • Respond to client enquiries via phone and email in a timely manner and display outstanding levels of customer service.
  • Liaise with producers in our branded content team (Guardian Labs) to ensure content campaigns are produced and delivered smoothly.
  • Liaising with various internal departments, including Commercial, Product, Research and Ad Operations as well as external partners such as Acast and SeenThis.
  • Participate in brainstorms to generate innovative content ideas for client campaigns and proactive display activity.
  • Develop programmatic knowledge together with the Programmatic Account Director and support on PMP/PG campaigns for the team.
  • Create sales collateral at the direction of the Account Director or NSW State Sales Director to be used in the market by the sales team, including go to market presentations and proactive opportunities.
  • Be trained in and utilise our insights systems in order to provide insights to the sales team for their brief responses.
  • Support with client events where needed.

You'll bring….

Knowledge and experience

  • The successful individual will be confident, hungry to learn and highly organised.
  • Working knowledge of media industry / enthusiasm for sales and marketing
  • An interest in, and understanding of the Guardian brand
  • Understanding of the editorial integrity and brand ethos of the Guardian

Skills and behaviours

  • Exceptional interpersonal and verbal communication skills
  • IT skills (especially MS Office, Mac, Gmail, and Google products)
  • Building presentations with Google Slides, Powerpoint and/or Canva
  • High attention to detail is essential
  • Ability to prioritise competing tasks and effective time management
  • Project management skills
  • Creative thinker and ability to problem solve
  • Ability to work well in a team environment

About working at Guardian Australia…

  • Hybrid working
  • Employee assistance program (EAP) to support employee wellbeing
  • Paid volunteer leave
  • Dedicated diversity and inclusion employee groups, action plans (including our Reconciliation Action Plan) and cultural competency training
  • Guardian digital subscription

For more information please view the full job description here.

This role is being offered on a full-time permanent basis.

To apply for this position, please apply online and upload your résumé (maximum three pages) plus covering letter as one document. In your covering letter please outline your motivation for applying for the role and why you think you are suitable.

Closing date for applications: Friday 22 August 2025

If you have application questions or if you require an adjustment to be made during the recruitment process, please email australia.hr@theguardian.com

We believe that our role in the Australian media is to give a voice to the most marginalised people in society and value and respect all differences in all people — including people of colour, Aboriginal and Torres Strait Islander peoples, people from different social classes, people with diverse gender and sexual identities, and people with disabilities (seen and unseen). We believe that these communities must be centred in the work we do, bringing a new perspective and a diversity of thought. We also encourage flexible working and aim to create a work environment where all employees feel respected.