The Guardian Work For Us

Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture.

We're now looking for a CRM Executive to support the execution of the Guardian's CRM revenue strategy across its digital reader products. You'll contribute to driving rapid performance growth for our much-loved news brand.

About the Role

• Planning, developing, and executing targeted CRM initiatives across the customer lifecycle, including acquisition, upsell/cross-sell, renewals, and winback journeys.
• Collaborating with internal teams to design audience-centric experiences across email and other available channels.
• Analysing activity performance in partnership with the Analytics team to optimise results and inform future testing and innovation.
• Ensuring all CRM activity adheres to data privacy and legal requirements.
• Partnering with creative, product and customer experience teams to deliver compelling and effective reader communications.
• Presenting campaign strategies and performance insights to internal stakeholders, and contributing to cross-functional initiatives.

You'll be working in a hybrid model, our office days are Mondays, Tuesdays and Thursdays.

About You

We're looking for a proactive, curious and data-driven marketer who is excited by the opportunity to grow digital reader revenue. You should bring:

• Experience creating CRM campaigns using platforms (ideally Braze but not essential).
• Knowledge of marketing performance tracking, segmentation, and test-and-learn principles.
• A background in email marketing; experience in other channels is a bonus.
• A logical, process-oriented mindset with the ability to solve problems collaboratively.
• Strong communication and stakeholder management skills.
• Familiarity with editing HTML is useful but not essential.
• A self-starter attitude and eagerness to work flexibly, adaptively, and collaboratively across multiple teams?.

We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from people of all backgrounds. Many of our staff work flexibly and we will consider all requests for flexible working arrangements. How to Apply

To apply, please upload your latest CV and a cover letter which outlines why you'd love to take on this role, and why you're a great match for what we're looking for.

We appreciate the time taken to prepare each application we receive. We do not use AI-assisted technology to review applications; every application is reviewed by a member of our recruitment team.

The closing date for applications is 16th May 2025.

All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, including providing documents in accessible formats or personalising the process to better support your needs. Please contact Alice at alice.connor@guardian.co.uk to discuss further so we can work with you to support you through your application.

Benefits at the Guardian

You'll have 30 days of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days. Our pension scheme is generous; if you contribute 5% then we will contribute 8–12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available.

You are entitled to private healthcare, life cover, income protection, and eye tests. You can also opt in to dental insurance.

We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy.

Culture and Wellbeing

We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our employee forums provide a platform for employees to use their voice to foster an inclusive workplace. We became the first major media organisation to achieve B Corp status.

We offer tools to help you prioritise your wellbeing including access to our employee benefits platform for health and wellbeing support. We also offer free yoga and pilates classes, corporate gym membership, and a cycle-to-work scheme.

Our canteen has views overlooking the Regents Canal and caters for breakfast, lunch and dinner.

Learning and Development

We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships.